Shipping policy

At Familya, every shipment we send carries our heartfelt commitment to spreading love and warmth. Our goal is to not only deliver your products safely and efficiently but also to share a little bit of joy with you and your loved ones. Below is our shipping policy, designed to ensure a reliable, professional, and caring delivery experience.

1. Shipping Methods

We typically ship your orders using the following carriers:

  • UPS
  • USPS
  • DHL
  • DPD

2. Shipping Areas

United States Shipping

  • Applicable Areas: Shipping is available for addresses throughout the United States, including Hawaii.
  • Exclusions: Shipping does not cover addresses in Puerto Rico, Guam, and other island territories, nor does it include APO/FPO military addresses.

International Shipping

  • Service Areas: We ship to selected international destinations.
  • Important Note: International customers are responsible for any customs duties, taxes, and additional fees.

3. Shipping Times

  • United States Shipping:

    • Standard products: Delivered within 3-5 days
    • Custom products: Delivered within 10-15 days

  • International Shipping:

    • Expected delivery within 15-18 days

4. Shipping Fees

Shipping fees are calculated based on the package weight and destination. For U.S. orders exceeding $200, standard shipping is free. Please note that international shipments require the payment of shipping fees.

5. Order Processing

  • Processing Time: Orders are processed within 1-2 business days.
  • Special Consideration: Orders placed on weekends or holidays will be processed on the next business day.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use the provided link to monitor the status of your shipment at any time.

7. Delivery Issues

If your order is not delivered within the estimated time frame, please contact our customer service team immediately. We will promptly investigate and resolve any delivery issues to ensure your complete satisfaction.

8. Returns and Exchanges

Our return policy allows you to return products within 7 days of receipt for any reason, provided that the items remain in their original condition and packaging. For detailed return instructions, please visit our Returns and Exchanges page.

9. Contact Information

For any questions or concerns regarding shipping and logistics, please reach out to our customer service team:

Thank you for choosing Familya. We are dedicated to delivering not only your products but also a touch of love and joy with every package. May our shipments bring a smile to your face and warmth to your home.